You can request a return within 30 days of receiving your order.

Condition of returns

To be eligible for a return:

• Products must be unopened, in original condition
• Packaging must be intact
• Returns must include all items from the original order
  

If a product arrives damaged or incorrect, we’ll of course fix it right away.

First-time satisfaction support

If your dog doesn’t love their Wuffa chews, reach out to us.

We’ll always do our best to find a good solution, no stress, no judgment.

Returns are simple:

1. Email us at support@wuffa.co
2. Include your order number and the reason for return
3. We’ll reply within 24 hours on weekdays
4. You’ll receive instructions + the return address
5. Once your return is received, we’ll process your refund

Refunds are issued to your original payment method.

Processing time is usually 3–5 business days after we receive the returned items.

Shipping costs

• Original shipping fees are non-refundable
• Return shipping is covered by the customer unless the issue was our mistake

If your order arrived damaged or items were missing, we will cover all costs.

If you’d like to swap an unopened product for another Wuffa SKU, contact us.

We’ll help you arrange a smooth exchange.

We’re very sorry if your order arrived incomplete or damaged.

Email us and we’ll fix it immediately. Replacements ship fast and free.

You can pause, skip, or cancel at any time.

If there’s an issue with a subscription delivery, just reach out, we’ll sort it out quickly.

We’re here for you.

If you have any questions about returns, refunds, or exchanges, contact us at: support@wuffa.co

We usually reply within 24 hours on weekdays.